Frequently asked questions

How long is the delivery time?

The shipping time varies depending on location.

EU 6-15 weekdays
Asia 6-10 weekdays
US 6-10 weekdays

additionally, we need 3-5 days to handle and ship out the product.

NOTE: Due to covid-19 shipping has been delayed a bit coupled with high-volume orders, thanks for your patience 🙂

Do I receive an order confirmation and invoice from you?

Yes, as soon as the order is placed you will receive an order confirmation. When the order is shipped you will receive an email with your invoice.

I have a general question about the order or a problem with the order, who can i contact?

Please send an email to Info@RalleryDesigns.store . We will get back to you within 12 hours.

I have not received my product, what should I do?

Please check the tracking number received in the confirmation email. If you have not received this email please send an email to Info@RalleryDesigns.store and include your order number. We will get back to you within 12 hours 🙂

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

What about Returns and exchanges?

RETURNS

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We gladly accept returns, exchanges, and cancellations

Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within 24 hours of purchase

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange:(

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@Rallerydesigns.store

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@Rallerydesigns.store

 

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